How often do you review your business phone system? And when did you last check if it still meets your company’s needs? If you can’t remember, you’re not alone: a staggering number of businesses continue using outdated systems without realizing the impact on efficiency and customer satisfaction.

Furthermore, according to industry research, nearly half of small and medium-sized businesses don’t fully understand the features their phone systems offer—or why upgrading to modern solutions like VoIP or cloud-based systems can improve communication, reduce costs, and scale with growth